What to Expect
I’ve Been Ordered to a Program with Total Court Services, What Do I Need to Know?
Your first step is to contact our office right away. Most court orders require that you be installed within 24-48 hours. We will get an appointment set for you right away and answer any questions you might have.
When you call, our Client Services can let you know all the options and costs associated with the program. You will need to have all your paperwork you received from the court, probation department, or jail and your vehicle identification number (for any vehicle related services) in front of you when calling our Client Services.
Each product we carry has a different function and intention. Our staff can explain some of the requirements to you prior to your install.
Our staff can meet you at the court, jail, probation department, home, school, work, or any other location that is safe and accessible in order to perform your installation. Please note that some products we carry have strict state laws governing when and where they can be installed.
Our technical staff will have you read through and sign a contract, billing arrangement, and a participant agreement. These documents will have all the information you need to know about your participation in the program and you will be provided copies either during installation, or they can be e-mailed or sent via postal service to you.
Depending what product or program you are enrolled, you may be required to have a phone line installed. If you do not have a phone line we can equip the unit to communicate via optional communication methods such as cellular or home internet for a small additional cost.
We will work with you as much as possible to make your time on the program successful and affordable, however, compliance with payments and guidelines is your responsibility.